Penfold Data Solutions has demonstrated its commitment to client privacy by opting-in to be covered by the National Privacy Principles. The register of small businesses that have chosen to be covered by the National Privacy Principles can be found at the Office of the Federal Privacy Commissioner website: http://www.privacy.gov.au/business/register/index.html

This privacy statement provides information about the types of information Penfold Data Solutions might collect, how we manage this information, and how you can view and/or correct any personal information we might hold about you. If you would like more information about how Penfold Data Solutions manages personal and client information, please contact us at the address shown above.

If you would like more information about our obligations and your rights under the Privacy Act, please visit the website of the Office of the Federal Privacy Commissioner: http://www.privacy.gov.au/

What information do we collect and what do we use it for?

Visitors to this website (www.pds.com.au)

When you visit this web site, our web hosting provider (NPS Internet Solutions) makes a record of the visit and logs the following information for statistical purposes:
Your server IP address. For most visitors this will usually identify your internet service provider (ISP).
Your top level domain name (for example .com, .gov, .au, .uk etc).
The pages you requested and documents downloaded.
The status code returned by our web server.
If applicable, the site that referred you to our site (eg Google etc).
The type of browser you are using.

This information cannot be used by Penfold Data Solutions to identify you personally. Penfold Data Solutions uses this information to monitor the level of traffic to our website, to ensure that users do not experience problems (eg pages not found, browser incompatibilities), and to monitor referrals from search engines and online advertisements.

Penfold Data Solutions will not make any attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our web hosting provider’s logs.

Information provided by clients during the course of a project

The information that you need to provide to Penfold Data Solutions will depend on the nature of the project. All information provided to Penfold Data Solutions is treated as confidential and is kept secure. If you have particular requirements for information management or disposal please discuss this with us before your project starts.

Medical information

Penfold Data Solutions frequently develops research databases that store medical information. When such databases are being developed and tested, it is sometimes necessary for us to work on versions of the database that contain medical information relating to actual patients or research subjects. When this is the case, we will ensure that the privacy of all patients and research subjects is respected at all times.

We do not retain any copies of medical information once a project has been completed.

Sensitive information (racial origin, religious beliefs etc.)

Penfold Data solutions does not collect sensitive information relating to any individuals.

Disclosure to third parties

Penfold Data Solutions will not disclose any information (including your contact details) we receive from clients or prospective clients to third parties without permission. In accordance with the Privacy Act, the only exceptions to this policy are when there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health, or when Penfold Data Solutions is required to provide information for law enforcement or regulatory purposes.

Penfold Data Solutions may occasionally need to contract out part of a project to another organisation. When this is the case we will discuss the contractual arrangements with clients beforehand. We will ensure that all contractors are bound by the provisions of the Privacy Act and have appropriate policies in place to ensure the security and confidentiality of any project information they handle.

Inspecting personal information and making corrections

If you would like to know what personal information about you Penfold Data Solutions holds, or would like to view that information, please contact us at the address shown at the top of this statement. Note that we will require proof of identity before we disclose any personal information.

If you discover that some of the information we hold is incorrect then we will make every effort to ensure that it is corrected. There is currently no charge for inspecting or correcting information.

Complaints

If you feel that Penfold Data Solutions has infringed your privacy rights, please contact us and we will attempt to put things right. If you are not happy with our response you have the right to lodge a complaint with the Office of the Federal Privacy Commissioner. More information about the complaints process can be found on their website: http://www.privacy.gov.au/privacy_rights/complaints/index.html